LiveAssist: The Future of Remote Service in the Seafood Industry

In the seafood processing industry, every minute of downtime can lead to wasted product and lost revenue. That’s why fast and effective support is essential.

To support customers worldwide, LiveAssist enables faster, real-time remote support, regardless of location.

LiveAssist works by allowing technicians to see exactly what the operator sees. This enables step-by-step guidance to resolve issues quickly, without the need for an on-site visit.

Jess Kristensen, Sales Director, highlights the value: “With LiveAssist, we can instantly understand what’s happening and provide the right guidance, so issues can be resolved immediately.”

Breaking Language Barriers

LiveAssist includes built-in real-time translation, allowing technicians and operators to communicate in their own language while still understanding each other clearly.

Jakob Frilev, Service & Aftersales Manager, explains, “With real-time translation, language is not a problem. We can make sure our customers always get the support they need.” He adds, “Our customers can rely on direct access to our specialists, whether they're in Europe, Asia, or the US.

Faster Service, Less Waiting

LiveAssist enables faster issue resolution, which is critical in daily operations.

Technicians can provide immediate support remotely, reducing waiting time and keeping production running. Jakob Frilev adds: “By providing real-time remote support, issues can be resolved faster, saving both time and costs.”

Reducing Environmental Impact

Reducing the need for travel lowers carbon emissions and supports sustainability goals.

Jess Kristensen says, “Remote support reduces travel, making it both more sustainable and cost-efficient. Our technicians can help directly from Denmark, and we are confident that it will significantly improve our remote support.”